This role supports the design, development, and delivery of customer‐focused solutions by providing hands‐on solution architecture expertise across sales and delivery activities. It works closely with customers to identify needs, define solution value, support workshops, demonstrations, tenders, and proofs of concept, and ensure solutions are effectively designed and priced.

The position also contributes to solution best practices, supports solution development programs, and facilitates knowledge transfer across regions while feeding structured customer requirements back into Product Management to influence product and solution evolution.

Responsibilities & Main Duties

• Driving Solution delivery best practices and integrate feedback from solution projects
• Supports solution development programs meeting schedules by proactively testing architecture thoughts with lead customers
• Supporting sales in designing and selling solutions
• Solution architecture hands-on guidance in customer cases
• Provide solution technical description and integration guidelines
• Competence transfer to regions (to ensure consulting, sales, marketing and delivery capability)
• Customer driven tasks:
  • Customer presentations on subject matter level and customer guidance into the subject
  • Identification of customer needs and pains and demonstration of the benefit of our solutions
  • Conduct customer workshop on the appropriate levels in order to define and price the solution
  • Play a key role in tender/offer preparation in terms of coordination, document preparation and price
• strategy definition
  • Taking customer requirements back to Product Management in a formalized way in order to influence the solutions / products
  • Develop customer demonstration as needed
  • Drive and execute Proof of Concept on customer site

Knowledge / Experience Required

• University degree in the field of Information & Communication Technology
• Knowledge of telephony technologies (Fixed and Mobile) and IP technologies (Network, protocols, applications etc)
• Broad and good foundation in Servers, Storage
• Knowledge of Data Mining and different Analysis methods and Tools such as Link Analysis, Pattern recognition, Rule Based Queries considered a plus
• Ideally experience with Analytics Platforms, Monitoring Centers, and Datafusion solutions.
• Understanding of cyber intelligence, OSINT, and analytics platforms.
• Familiarity with regional lawful interception regulations and compliance requirements.

Personal Skills Required

• Good interpersonal skills
• Customer-focused, result-oriented and initiative-based
• Fluent in spoken and written English, other languages a plus.
• Excellent communication and presentation skills mandatory
• Negotiation skills a plus
• High self-motivation
• Ability to work in a team
• High motivation and inspiration, team work capabilities, organizational skills
• Good negotiating skills
• Open to new technologies and ideas
• Willing to travel abroad (up to 30%)

Language(s)

Fluent oral and written English mandatory

Reporting To

Head of Pre-Sales

Direct Reports

Subordinates if applicable